Krakow Weekends Privacy Policy

Krakow Weekends is strongly committed to preserving the privacy of its customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.

Summary;
For the purposes of the Data Protection Act, we (IBUK on behalf of Krakow-Weekends) are a data controller. In order to process your booking we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of any party members, credit/debit card or other payment details and special arrangements such as those relating to any disability or medical condition which may effect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided for you (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union. We would also like to store and use your personal details for future marketing purposes (for example, sending you details of a promotion).

All the details you give us in relation to your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will only use names and contact details for marketing purposes. If you do not want us to do any or all of these things please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned unless you tell us otherwise in writing.

Except where expressly permitted under the Data Protection Act we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Further information relating to specific areas of our Privacy Policy (in particular to areas connected to the website) is provided below.

Resale of Information to third parties:
Krakow Weekends does not sell, rent, loan, trade, or lease to any third party any personal information collected at our site, including membership forms, questionnaires or email lists.

Provision of information to third parties;
When you reserve or purchase travel or other services through Krakow Weekends, we provide information about you to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful fulfillment of your package arrangements. Each receives only information they require in order to effectively provide their services to you.

Krakow Weekends will add you to their mailing list and may from time to time send you information about holidays and products that may specifically be of interest to you. If you do not wish to receive any e-mailings from Krakow Weekends you can advise us here.

Browser information collected on the website:
Krakow Weekends and our Internet Design Service frequently analyzes our website logs to constantly improve the value of the materials available on website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that use the site.

Use of cookies:
Cookies are not used on this website.

Membership of our mailing lists:
Krakow Weekends maintains several email and general mail lists to keep its customers and others who have expressed an interest informed about news, special offers, new Krakow Weekends services and other important information.

We hope you will find these updates interesting and informative. If you would rather not receive them please unsubscribe from any e-mailing list at any time by responding to our e-mail with the subject UNSUBSCRIBE or by writing to Krakow Weekends at the address shown here To help ensure we correctly remove your details from the database please remember to include in your letter or e-mail the contact details we are using to send the mailing to you.

Krakow Weekends reserves the right to limit certain special offers to those who subscribe to their e-mail services.

Security of our lists and information:
Krakow Weekends ensures that their customer information, mailing address information and all data submitted to them is stored on secure databases and protected (both on the webservers used and at their offices) by hardware, software and passwords, from access by anyone but authorized staff.

IBUK is registered under the United Kingdom Data Protection Act.

Complaints
Krakow Weekends is committed to preserving the privacy of its customers and makes every effort to live up to its stated privacy policy. However, if you feel that we are not fulfilling our responsibilities towards our customers you can contact our Administration Department using this e-mail address.

If you have any questions about this privacy policy, please let us know using any of the methods on the Contact Us page

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